PRODUCT QUALITY

We are truly concerned with creating a perfect product. That’s why we are careful with each detail;

Our products are manufactured at the largest manufacturing plants in Turkey which focus purely on t-shirts.

The fabric we use is made of top-quality and it's 100% natural.

We use a special kind of printed fabric that offers a breathable and antiperspirant quality without creating any feeling of plasticity.

The textile dyes on our fabrics and printings contain no substances that are harmful to human health.

WHO DESIGNS KAFT GRAPHICS. ARE YOU LOOKING FOR NEW GRAPHIC DESIGNERS?

Currently, most of the KAFT designs are prepared by our own graphic designers. We have also incorporated graphic designers whom we find skillful into our team. To meet the designers who contribute to KAFT designs, please click here.

We keep the bar high with regard to design. The designers who share the same understanding with KAFT designs, or who even promise to do better, are all welcome to contact us.

SIZES?

We suggest that you put one of your favorite t-shirts or tops on a flat surface in the process of finding out your size.

You should measure the distance between neck and shoulder joint down to the lowest part to find the height, as well as the distance between your armpits to determine the width.

• You can see our t-shirt sizes here.
  
• You can see our sweatshirt sizes here.
• You can see our hoodie sizes here.
• You can see our t-tank sizes here.
• You can see our bag sizes here.
• You can see our poster sizes here.

WASHING INSTRUCTIONS?

Wash with similar colors at a maximum of 30 celcius without bleaching. We suggest that you iron on the reverse side for maximum longevity.

HOW CAN I RETURN/EXCHANGE AN ITEM?

KAFT applies 100% Customer Satisfaction policy. Do you want to return something? No problem!

KAFT stands behind the quality of everything we sell and hope you’re happy with your item. For any reason, if you are unsatisfied with your purchase, simply ship it back whenever you want to us, in new and unworn condition with original packaging, and we will happily issue a refund.

If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you. In other case, after filling the form on the back of the invoice, pop the form inside your parcel, then ship the item with the invoice to KAFT’s below return address. If you have lost your invoice, it is ok; you can write down your order number and what you want to do on a paper clearly and follow the same steps.

Depending on the options available in your country, you'll be responsible for the cost of returning any items. Please, be sure that you have noted down your tracking number from the shipping company so that your return process can be completed without a delay.

We advise you to ship your returns via local postal services in order not to have any problems at customs. It is obligatory to write 'Return Product' on your package and also tell this information to the cargo personnel in charge; otherwise, we cannot be held responsible for any tax or extra charge. Please do not use Fedex to return your products. Due to complications at the customs, we can not accept returns sent with Fedex.

Need to make a change? At this time, we do not offer product exchanges for international shipments. You may return your product for a full credit and re-order your replacement item.

KAFT’s Address for Return/Change:
KAFT Tasarim Tekstil San. ve Tic. A.Ş.
Şehit Ahmet Sk. Mecidiyeköy İş Merkezi No:4/52 34387 Şişli/Istanbul
Phone: +90 212 2673634

IN HOW MANY DAYS CAN I CHANGE OR RETURN AN ITEM?

There exists NO time limitation for returning items that are in new and unworn condition with original packaging. In case of any dissatisfaction, you can always contact us by email to info@kaft.com .

WHEN WILL I RECEIVE THE REFUND AFTER A RETURN?

All goods will be inspected on return, then we will send you a notification through e-mail within 24 hours. We'll refund the price you paid for your item back to your original payment method. Your money will be refunded within 3-10 working days depending on your payment methods policy.

WHAT HAPPENS A REFUND IN THE CAMPAIGN ORDER?

If a campaign order is canceled or refunded, if the campaign conditions continue to be met, a refund or exchange is made before the cancellation of the campaign. However, if the return and replacement products do not satisfy the campaign conditions, the campaign will be canceled and the fee related to the product return will be made considering the cancellation of the campaign.

I CAN'T ACCESS MY ACCOUNT?

This may be caused by a few reasons;

You have entered a wrong e-mail address. Unless you remember the e-mail address that you have entered in the course of signing up, there is nothing we can do. In this case, you need to sign up again or contact us on info@kaft.com.

You have entered a wrong password. In this case, you can refresh your password by using the "I forgot my password" link.

If you are a new member and have yet to click on the activation address which is indicated on the e-mail that was sent to you, you cannot access your account. You need to click on the activation address once in order to enter.

If you are unable to enter despite having followed all of the above-mentioned steps correctly, please contact us on info@kaft.com.

CAN I PERMANENTLY DELETE MY ACCOUNT?

You can certainly do this :( For this purpose, please click on your user name on the upper right side of page to be directed to the relevant page. You can permanently delete your account by clicking on "DELETE MY ACCOUNT" button on the lower part of the page.

HOW CAN I UPDATE MY PROFILE INFORMATION?

You can go to the relevant page by clicking on your user name on the upper right side of page and then clicking the "UPDATE PROFILE" button.