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    Products and Designs

    Washing instructions

    Wash with similar colors at a maximum of 30 degrees without bleaching. To be long-lasting, we suggest you to iron on reverse.

    BAGS:
    We don't recommend that you wash or dry clean your bag because the straps and base were made of faux leather. You can wipe it with a soft, moist cloth or use white soap if it's too dirty. Using chemicals that include bleach, such as detergents or rubbing the bag with a cloth that has a hard surface can not only cause serious damage to the fabric and color but also lead to the loss of its water-repellent characteristic.

    TSHIRTS:
    You should wash them at a maximum of 30 degrees with similar colors and make sure you don’t use bleach. *We recommend you turn the items inside out to help the print last longer. The same rule applies for ironing as well.

    BEANIES:
    They are supposed to be hand-washed in cold water with no bleach. Make sure you lay them on a surface to dry so that the fabric won’t stretch.

    SWEATSHIRTS:
    You should wash them the textured side on the inside at a maximum of 30 degrees with similar colors and make sure you don’t use bleach. If the textured surface is on the outside, the threads might touch zippers or buttons in the washing machine, causing the threads to come off. *You should iron them with the print on the inside to help it last longer.

    CREATIVE HOODIES:
    You should wash them at a maximum of 30 degrees with similar colors and make sure you don’t use bleach. *We recommend you turn the items inside out to help the print last longer. The same rule applies for ironing as well.

    ZIP HOODIES:
    You should wash them at a maximum of 30 degrees with similar colors and make sure you don’t use bleach.

    Please note that the instructions marked with (*) are meant for the print items only.

    Who is behind the illustrations? Are you looking for new designers?

    Currently, most of the Kaft designs are prepared by our own graphic designers. We have also incorporated graphic designers whom we find skillful into our team. To meet the designers who contribute to Kaft designs, please view.

    We keep the bar high with regard to design. The designers who share the same understanding with Kaft designs, or who even promise to do better, are all welcome to contact us.

    Shipping

    Which shipping companies do you work with?

    Domestic shipments in Turkey are handled with Yurtiçi Kargo and Aras Kargo; and international shipments are handled with UPS, DHL and PTS.

    How long does delivery take?

    Within Turkey, 1-3 business days. For international shipments, delivery time varies from 2 to 7 business days, if not stuck at custom check procedure at the destination.

    How much do you charge for shipping?

    Shipping cost is not applied for Turkey and some other countries as well. On the other hand, for some international deliveries, additional shipping fees might be added to the total order amount. For more detail about shipment costs for countries, please view.

    Those items for shipment to countries outside of the Turkey may be subject to taxes, customs duties and fees levied by the destination country. You may contact to your customs office for more information about delivering packages from Turkey.

    Do you carry out international shipments?

    Yes, we do. We send your orders to most of the countries around the world. For more detail, please view.

    Return Policy

    How can i return an item?

    We take full responsibility over our products. Therefore we offer our clients 100% return warranty. If by any reason you're not pleased with the product you can send it to return in 1 year.

    If you want to return it you can create your request by using "My Orders" screen or "Order Tracking" pages after logging into your account (Please just add your order number in the package.).

    Address:
    CFS - EZI - KAFT 5401 NW 72nd ave Miami FL 33166-4941

    If you have any questions, you can contact us via info@kaft.com

    When will i receive the refund after a return?

    We issue a refund using the same payment method you used when placing your order. Your money will be refunded within 3-10 working days depending on your payment methods policy.

    What happens if I’d like to return an item at a discount?

    If an item at a discount is refunded, given the campaign conditions continue to be met, a refund is made without the cancellation of the campaign. However, if the return products do not meet the campaign conditions, the campaign will be canceled and a fee will be charged for return item, taking into account the cancellation of the campaign.

    Payment and Orders

    Do i have to become a member to place an order?

    No, you don’t. You can place an order any time you want, even if you are not a member. But remember, our members benefit from a great many discounts and campaigns, and receive updates in new designs and developments with regard to Kaft.

    How do you ensure secure payment?

    All your transactions are processed using SSL. Kaft does not save any credit card information or personal information and also not share with any third parties.

    Can i cancel my order?

    As long as we don’t ship your order, you can cancel it any time you want. If not shipped yet, you can find your order at this page and just click to cancel order. If your order already shipped, you need to send an e-mail to order@kaft.com by indicating your reason for seeking the cancellation, as well as your order number.

    How can i follow my order?

    You can check the status of your order by logging to your account to access "My Orders" or by using your order number and email at the check order status page.

    How can i pay?

    To make your payments, you can choose one of the following options which are offered to you at the order page;
     CREDIT CARD,  DEBIT CARD,  PAYPAL

    Wire Transfer Information:
    KAFT TASARIM

    Bank: GARANTİ BANKASI(Swift code: TGBATRIS)
    IBAN(TRY): TR49 0006 2001 6750 0006 2958 82

    Bank: İŞ BANKASI(Swift code: ISBKTRIS)
    IBAN(TRY): TR41 0006 4000 0011 0571 1020 00

    Bank: YAPI KREDİ BANKASI(Swift code: YAPITRISFEX)
    IBAN(TRY): TR87 0006 7010 0000 0046 6325 43

    Bank: ISBANK AG (Swift code: ISBKDEFX)
    IBAN(EUR): DE05 5023 0600 6395 3300 02

    Bank: AKBANK(Swift code: AKBKTRIS)
    IBAN(TRY): TR58 0004 6000 198880 001488 84

    Bank: ZİRAAT BANKASI(Swift code: TCZBTR2A)
    IBAN(TRY): TR23 0001 0008 488013 575 150 01

    Account

    I can't access my account?

    This may be caused by a few reasons;
    You have entered a wrong e-mail address. Unless you remember the e-mail address that you have entered in the course of signing up, there is nothing we can do. In this case, you need to sign up again or contact us on info@kaft.com.
    You have entered a wrong password. In this case, you can refresh your password by using the "I forgot my password" link.
    If you are a new member and have yet to click on the activation address which is indicated on the e-mail that was sent to you, you cannot access your account. You need to click on the activation address once in order to enter.
    If you are unable to enter despite having followed all of the above-mentioned steps correctly, please contact us on info@kaft.com.

    Can i permanently delete my account?

    You can certainly do this :( For this purpose, please click on your user name on the upper right side of page to be directed to the relevant page. You can permanently delete your account by clicking on "Delete My Account" button on the lower part of the page.

    How can i update my profile information?

    You can go to the relevant page by clicking on your user name on the upper right side of page and then clicking the "Update Profile" button.

    KAFT.com Trading Guide

    Order Process

    How do I sign up?

    You can easily sign up by clicking on the Login > Join Kaft buttons on the upper right of the page, entering an active e-mail address and creating a password, and confirming the activation e-mail sent to you.

    What should I pay attention to while signing up?

    Make sure that your e-mail address is correct. As we send order and shipping notifications via e-mail, you must add an e-mail address you use actively.

    Can I place an order without signing up?

    Yes, you can order without signing up too. After adding items to your cart, go with the “Continue as a guest” option in the checkout section.

    How can I place an order?

    You can start shopping by adding the designs you like and want to buy to your cart at www.kaft.com/en/.

    How can I add my shipping and billing address?

    On the checkout page, you can enter your delivery address and select one of the shipping options on the same page.

    If you’d like to choose or add a different address for billing, please tick off the “Use my shipping info as billing info.”

    Note: The product’s price tag is not included in the package. We send the invoice via e-mail to the same e-mail address added while you are placing your order.

    Which payment methods can I use?

    You can select the  CREDIT CARD,  DEBIT CARD,  PAYPAL  options. After filling out your required information, tick the “I have read and accepted Pre-Information Form & Distant Sales Agreement and agree to the terms & conditions” part and click the checkout button to complete your order.

    Note: Cash on delivery is not an option.

    Can I add a gift-pack while placing my order?

    We do not have a gift-pack option.

    You can add a gift note by ticking the “Add gift note” button on the Shipping and Payment step. A gift card with exchange information will be added to the order along with your gift note.

    What should I pay attention to while paying by debit or credit card?

    While paying by bank/credit card securely, the 3D security code sent by the bank must be entered on time correctly.

    If the password is not transmitted, there may be a problem with your bank. You can contact your bank.

    If the password is not entered, the payment will be suspended/pending in the system for a short time, then it will be canceled, and the products will be returned to the cart. There is no amount received in this case.

    Suppose the payment is not confirmed even though the incoming password is entered. In that case, you can try again by checking whether the limit is sufficient, whether your card is open for shopping online, and whether your card information has been added completely.

    What should I pay attention to while paying with wire transfer?

    When the wire transfer payment is selected, our bank information is displayed on the screen and sent to you by e-mail. You can enter your order number in the description section, the recipient name as KAFT Design, add IBAN, and make the payment transfer to our account. We will check the payment and update the order status within a few hours.

    Payments made after 18:00 on weekdays and weekends are checked on the first business day, and the order status is updated. We send the order process and shipping details via e-mail.

    Note: After the order is completed - although it does not happen very often - during the preparation step, if there is a stock problem with the product you purchased, we contact you and communicate about choosing a new product or getting a refund for that item.

    How can I check the status of my order?

    You can check the status of your order on your profile on the My Orders page after logging in, on the Order Status page (https://www.kaft.com/en/order/find), or on the e-mails we sent.

    It will be delivered within 1-3 working days unless there are no issues with the shipping company.

    In some areas, deliveries can be made on certain days of the week. You can contact the shipping company to get detailed information about this.

    Updating Details During Order Process

    What can I do if I have a problem with logging in?

    If you cannot log in to your account to check your order, please check if you have activated your account first. If you forget your password, click on Forgot password button to request a new password from the system and log in with the password provided via e-mail.

    If you’d like to change your password or e-mail address, you can go to Login Preferences and update both.

    Can I make any changes to my order or cancel it?

    If you want to make changes in your order or delivery details before your order is shipped, or if you want to cancel your purchase and cancel your order, you can send it to info@kaft.com by including your order number and request. We will check and reply as soon as possible.

    What Should I Do to Return/Exchange an item?

    If you want to submit an exchange/return request, you can log in to your account, go to the My Orders page, and click on the View order > Return/change buttons for the order you want to process.

    Or, you can scan the QR code, which takes place in the return/exchange form we sent in the outer pocket of the cargo package.

    If you have placed your order without logging in, you can click the order tracking link (https://www.kaft.com/en/order/find) and access the same page.

    Alternatively, you can manually fill out the return/exchange form. After adding the form to your package, you can send your package pre-paid via Yurtiçi or Aras Kargo with our provided codes.

    In which conditions can I exchange an item?

    Exchange can be done for the products within the same collection.

    Note: This rule applies to the orders if it is a gift as well. Exchange cannot be done between different product categories. If a refund is requested, the refund is issued to the account made during the order automatically, and an e-mail is sent to the e-mail address used during the order.

    How long will my exchange process last?

    It starts when we receive your package.

    We process the exchange requests once we receive your package. An information e-mail is sent, including the new shipping details, the next day at the latest.

    How long will my return process last?

    It starts when we receive your package. The amount is automatically transferred to the used card account. When it’s done, an information e-mail will be sent, and the refund will be issued to your account within 1-7 business days.

    For orders placed by wire transfer, the name of the account holder and IBAN must be added as a note while submitting a request. If it is not added, we’ll contact you for further information. Refunds are transferred to the bank account provided on Wednesday and Friday.

    What happens if I’d like to return an item at a discount?

    We do campaigns from time to time.

    If an item at a discount is refunded, given the campaign conditions continue to be met, a refund or exchange is made without the cancellation of the campaign. However, if the return and replacement products do not meet the campaign conditions, the campaign will be canceled and a fee will be charged for return item, taking into account the cancellation of the campaign.

    The current invoice for the remaining product is issued and sent by e-mail.

    *In Tee Machine 3 buy 2 pay campaign, a single product cannot be returned or exchanged for a different design. You can request a size change in the same design or send all three items for a refund.

    How can I make an update in case of any mistakes in the Order Summary step?

    If you’d like to review your order details right before checking out, change something, or think there is something incorrect:

    • You can go back to the Cart Summary and change the items or their quantities in your cart.
    • You can change the payment options in the Shipping and Payment.
    • You can change the address information in the Delivery Address section, add and save different addresses by clicking the “Add new address” button.

    Keeping Agreements

    Distance Sales Agreement between KAFT.com and customer regarding electronic commerce will be kept for 3 years. The buyer will not be able to access this contract on the same page. Distance Sales Agreement will be sent to the buyer’s e-mail address after acceptance.

    Privacy Policy

    You can access our Privacy Policy at https://www.kaft.com/en/company/privacy-policy.

    You can access the Acknowledgement Letter Regarding the Protection of Personal Data at https://www.kaft.com/en/company/acknowledgement-letter-regarding-personal-data.

    Resolution Mechanisms to be Applied in Case of Dispute

    Within the monetary limits defined by the Ministry of Trade each year in December, the consumer can apply for complaints and objections at the arbitration committee or to the consumer court where the consumer purchased product or services or where his/her official residence is located. In case this agreement is approved, the BUYER shall be deemed to have accepted all the terms of this agreement.

    In case of any emergency or when you cannot find an answer, you are always welcome to contact us.