HELP
You can quickly write here or choose one of the following topics you want to ask.
Products and Designs
Washing instructions
Wash with similar colors at a maximum of 30 degrees without bleaching. To be long-lasting, we suggest you to iron on reverse.
BAGS:
We don't recommend that you wash or dry clean your bag because the straps and base were made of faux leather. You can wipe it with a soft, moist cloth or use white soap if it's too dirty. Using chemicals that include bleach, such as detergents or rubbing the bag with a cloth that has a hard surface can not only cause serious damage to the fabric and color but also lead to the loss of its water-repellent characteristic.
TSHIRTS:
You should wash them at a maximum of 30 degrees with similar colors and make sure you don’t use bleach. *We recommend you turn the items inside out to help the print last longer. The same rule applies for ironing as well.
BEANIES:
They are supposed to be hand-washed in cold water with no bleach. Make sure you lay them on a surface to dry so that the fabric won’t stretch.
SWEATSHIRTS:
You should wash them the textured side on the inside at a maximum of 30 degrees with similar colors and make sure you don’t use bleach. If the textured surface is on the outside, the threads might touch zippers or buttons in the washing machine, causing the threads to come off. *You should iron them with the print on the inside to help it last longer.
CREATIVE HOODIES:
You should wash them at a maximum of 30 degrees with similar colors and make sure you don’t use bleach. *We recommend you turn the items inside out to help the print last longer. The same rule applies for ironing as well.
ZIP HOODIES:
You should wash them at a maximum of 30 degrees with similar colors and make sure you don’t use bleach.
Please note that the instructions marked with (*) are meant for the print items only.
Who is behind the illustrations? Are you looking for new designers?
Currently, most of the Kaft designs are prepared by our own graphic designers. We have also incorporated graphic designers whom we find skillful into our team. To meet the designers who contribute to Kaft designs, please view.
We keep the bar high with regard to design. The designers who share the same understanding with Kaft designs, or who even promise to do better, are all welcome to contact us.
Shipping
Which shipping companies do you work with?
How long does delivery take?
How much do you charge for shipping?
Shipping cost is not applied for Turkey and some other countries as well. On the other hand, for some international deliveries, additional shipping fees might be added to the total order amount. For more detail about shipment costs for countries, please view.
Those items for shipment to countries outside of the Turkey may be subject to taxes, customs duties and fees levied by the destination country. You may contact to your customs office for more information about delivering packages from Turkey.
Do you carry out international shipments?
Return Policy
How can i return an item?
We take full reponsibility over our products. Therefore we offer our clients 100% return warranty. If by any reason you're not pleased with the product you can send it to return in 1 year.
If you want to return it you can create your request by using "My Orders" screen or "Order Tracking" pages after logging into your account (Please just add your order number in the package.).
Address:
Avenida de Embalse, Parcel 87B, Polígono Industrial de Sabon 15142 Arteixo/La Coruña Spain.
If you have any questions, you can contact us via info@kaft.com
When will i receive the refund after a return?
What happens if I’d like to return an item at a discount?
Payment and Orders
Do i have to become a member to place an order?
How do you ensure secure payment?
Can i cancel my order?
How can i follow my order?
How can i pay?
To make your payments, you can choose one of the following options which are offered to you at the order page;
CREDIT CARD,
DEBIT CARD,
PAYPAL
Wire Transfer Information:
KAFT TASARIM
Bank: GARANTİ BANKASI(Swift code: TGBATRIS)
IBAN(TRY): TR81 0006 2000 3570 0006 2958 82
Bank: İŞ BANKASI(Swift code: ISBKTRIS)
IBAN(TRY): TR41 0006 4000 0011 0571 1020 00
Bank: YAPI KREDİ BANKASI(Swift code: YAPITRISFEX)
IBAN(TRY): TR87 0006 7010 0000 0046 6325 43
Bank: ISBANK AG (Swift code: ISBKDEFX)
IBAN(EUR): DE05 5023 0600 6395 3300 02
Bank: AKBANK(Swift code: AKBKTRIS)
IBAN(TRY): TR58 0004 6000 198880 001488 84
Bank: ZİRAAT BANKASI(Swift code: TCZBTR2A)
IBAN(TRY): TR23 0001 0008 488013 575 150 01
Account
I can't access my account?
You have entered a wrong e-mail address. Unless you remember the e-mail address that you have entered in the course of signing up, there is nothing we can do. In this case, you need to sign up again or contact us on info@kaft.com.
You have entered a wrong password. In this case, you can refresh your password by using the "I forgot my password" link.
If you are a new member and have yet to click on the activation address which is indicated on the e-mail that was sent to you, you cannot access your account. You need to click on the activation address once in order to enter.
If you are unable to enter despite having followed all of the above-mentioned steps correctly, please contact us on info@kaft.com.