HELP
You can quickly write here or choose one of the following topics you want to ask.
Shipping & Order Tracking
Which courier companies deliver my order?
Domestic shipments (Turkey): Yurtiçi Kargo, Aras Kargo ve DHL eCommerce.
International shipments: UPS, PTS, DHL.
International shipments: UPS, PTS, DHL.
When will my order be delivered?
Within Turkey: Orders are usually delivered within 1–3 business days after being shipped.
International: Delivery times may vary depending on customs procedures, but we typically deliver to many parts of the world within 2–7 business days. To see the list of countries we ship to, you can check here.
International: Delivery times may vary depending on customs procedures, but we typically deliver to many parts of the world within 2–7 business days. To see the list of countries we ship to, you can check here.
How much is the shipping fee?
For Turkey and selected countries, shipping is free for orders above a certain cart total. For some international shipments, an additional shipping fee may apply depending on the destination country. You can review the detailed country-based shipping fee table here.
Those items for shipment to countries outside of the Turkey may be subject to taxes, customs duties and fees levied by the destination country. You may contact to your customs office for more information about delivering packages from Turkey.
How can I track my order?
To check the status of your order, enter your order number (sent via email after purchase) and email address, then click the Find Your Order button.
Returns & Exchanges
How can I Return an item?
If you’re not satisfied with your product for any reason or if the size doesn’t fit, no worries. As long as the product is unused, unwashed, and with tags attached, you can request a free Return within 30 days from the delivery date.
How do I start a Return request?
1. If you are a member, log in and submit your request from the “My Orders” page (or via the “Order Tracking” page).
2. If you checked out as a guest, you can still submit a request via the “Find Your Order ” page by entering your order number and email address.
3. Once your request is created, you can send the package to us free of charge (cash on delivery) using one of our contracted courier codes below:.
What is your return address?
You can send your package directly to the following address:
KAFT – Returns Department
CFS - EZI - KAFT 5401 NW 72nd ave Miami FL 33166-4941
When will I receive my refund?
Once your returned item reaches us and passes inspection, the refund process is initiated. Depending on bank procedures, the amount is usually reflected in your account within 3–10 business days.
*Credit Card: Refunds are automatically made to the card used for payment.
*Credit Card: Refunds are automatically made to the card used for payment.
How do returns work for discounted orders?
If a Return is made on a discounted order and the remaining items still meet the campaign conditions, the discount remains valid. However, if the campaign conditions are no longer met after the Return, the campaign will be canceled and the refund will be calculated accordingly.
Orders & Payments
Do I need to create an account to place an order?
*Credit / Debit Card: No. You can quickly place an order as a Guest.
*Bank Transfer (EFT): Yes. Membership is required to ensure accurate payment matching and order tracking.
Note: As a member, you’ll not only track your orders more easily but also be the first to hear about new collections, exclusive offers, and updates from the KAFT world.
*Bank Transfer (EFT): Yes. Membership is required to ensure accurate payment matching and order tracking.
Note: As a member, you’ll not only track your orders more easily but also be the first to hear about new collections, exclusive offers, and updates from the KAFT world.
Which payment methods can I use?
You can choose the option that suits you best during checkout:
*Cards: Credit Card, Debit Card.
*Digital Wallets: Iyzico Wallet, GarantiPay
*Bank Transfer: EFT / Wire Transfer
*Cards: Credit Card, Debit Card.
*Digital Wallets: Iyzico Wallet, GarantiPay
*Bank Transfer: EFT / Wire Transfer
What are your bank details for EFT / wire transfers?
Please remember to include your order number in the description field when making the transfer.
For international / foreign currency payments:
Bank: ISBANK AG (Swift: ISBKDEFX)
IBAN(EUR): DE05 5023 0600 6395 3300 02
For payments within Turkey:
Recipient Name: KAFT TASARIM
Garanti Bank (Swift: TGBATRIS)
IBAN(TRY): TR94 0006 2001 6100 0006 2958 82
Is Bankasi (Swift: ISBKTRIS)
IBAN(TRY): TR41 0006 4000 0011 0571 1020 00
Yapı Kredi Bank (Swift: YAPITRISFEX)
IBAN(TRY): TR87 0006 7010 0000 0046 6325 43
Akbank (Swift: AKBKTRIS)
IBAN(TRY): TR58 0004 6000 198880 001488 84
Ziraat Bank (Swift: TCZBTR2A)
IBAN(TRY): TR23 0001 0008 488013 575 150 01
For international / foreign currency payments:
Bank: ISBANK AG (Swift: ISBKDEFX)
IBAN(EUR): DE05 5023 0600 6395 3300 02
For payments within Turkey:
Recipient Name: KAFT TASARIM
Garanti Bank (Swift: TGBATRIS)
IBAN(TRY): TR94 0006 2001 6100 0006 2958 82
Is Bankasi (Swift: ISBKTRIS)
IBAN(TRY): TR41 0006 4000 0011 0571 1020 00
Yapı Kredi Bank (Swift: YAPITRISFEX)
IBAN(TRY): TR87 0006 7010 0000 0046 6325 43
Akbank (Swift: AKBKTRIS)
IBAN(TRY): TR58 0004 6000 198880 001488 84
Ziraat Bank (Swift: TCZBTR2A)
IBAN(TRY): TR23 0001 0008 488013 575 150 01
How do you ensure payment security?
All transactions are protected with SSL encryption, a global security standard. KAFT never stores your credit card information or shares your personal data with third parties without your consent.
Can I cancel my order?
Before shipment: You can cancel your order with one click via the Find Your Order page.
After shipment: Once the order has been shipped, cancellation is not possible. However, you can initiate a return once the product is delivered to you.
After shipment: Once the order has been shipped, cancellation is not possible. However, you can initiate a return once the product is delivered to you.
Membership
Why can’t I log into my account?
This usually happens for one of the following reasons—check them in order:
*Email: Make sure you’re using the email address you registered with.
*Password: If you’ve forgotten your password, click “Forgot Password” on the login page and create a new one via the link sent to your email.
*Activation: If you’re a new member, you may not have clicked the activation link in the Welcome Email we sent you.
f the issue persists, feel free to contact us at info@kaft.com.
*Email: Make sure you’re using the email address you registered with.
*Password: If you’ve forgotten your password, click “Forgot Password” on the login page and create a new one via the link sent to your email.
*Activation: If you’re a new member, you may not have clicked the activation link in the Welcome Email we sent you.
f the issue persists, feel free to contact us at info@kaft.com.
How can I update my profile information?
After logging in, click on your username in the top right corner and go to the Profile section. Make your changes and save—simple as that.
Can I close my account permanently?
Yes. After logging in, go to your profile page and use the “Close My Account” button at the bottom of the page.
Process Guide
This guide summarizes the full technical process and your legal rights—from placing an order to receiving your product.
Order Creation Steps
Starting your KAFT experience is easy:
1. Product Selection: Add your favorite designs to the cart.
2. Membership: Log in or continue as a guest.
4. Gift Option: If your order is a gift, use the “Add Gift Note” option during checkout. A change card and your note will be included.
1. Product Selection: Add your favorite designs to the cart.
2. Membership: Log in or continue as a guest.
(Note: Membership is required for bank transfers.)
3. Address: Enter delivery and billing addresses. If they differ, don’t forget to mark the relevant box.4. Gift Option: If your order is a gift, use the “Add Gift Note” option during checkout. A change card and your note will be included.
(Prices are never shown on gift packages.)
5. Confirmation: Approve the Distance Sales Agreement and complete your order.Things to Watch During Payment
3D Secure: Enter the SMS security code sent by your bank on time. If the code is incorrect or not entered, the order remains “Payment Pending” and is canceled shortly after.
Bank Transfer Checks:
*Transfers made on weekdays before 6PM are approved the same day.
*Weekend transfers are approved on the next business day.
Final Check: Before confirming your order, review your cart, address, and payment details one last time.
Bank Transfer Checks:
*Transfers made on weekdays before 6PM are approved the same day.
*Weekend transfers are approved on the next business day.
Final Check: Before confirming your order, review your cart, address, and payment details one last time.
Delivery & Stock Status
Once your order is confirmed, preparation begins:
*Shipping: Orders placed on weekdays before 4PM and Saturdays before 12PM are usually shipped the same day. (Sunday orders are processed on Monday.)
*Possible Stock Issues: In rare cases, if a product appears in stock but runs into a stock error during preparation, we’ll contact you immediately to offer an alternative or a refund.
*Shipping: Orders placed on weekdays before 4PM and Saturdays before 12PM are usually shipped the same day. (Sunday orders are processed on Monday.)
*Possible Stock Issues: In rare cases, if a product appears in stock but runs into a stock error during preparation, we’ll contact you immediately to offer an alternative or a refund.
Return & Exchange Process (Technical)
To start the process:
*Members: Submit your request via My Orders.
*Guests: Use the Find Your Order page with your order number and email address.
*Alternative (QR): You can also scan the QR code on the back of the invoice included in your package for quick access.
*Members: Submit your request via My Orders.
*Guests: Use the Find Your Order page with your order number and email address.
*Alternative (QR): You can also scan the QR code on the back of the invoice included in your package for quick access.
Legal Rights & Agreements
Contract Storage: The Pre-Information Form and Distance Sales Agreement you approve are stored in KAFT systems for 3 years A copy is also sent to your email after purchase.
Privacy: Your personal data is safe with us. You can review our Privacy Policy and Disclosure Statement via the relevant links.
Dispute Resolution: In case of a dispute, you may apply to the Consumer Arbitration Committees or Consumer Courts in your place of residence, within the monetary limits set annually by the Ministry of Trade.
In case of any emergency or when you cannot find an answer, you are always welcome to contact us.